By Michael Isenbek
Delta Air Lines’ 20-minute guarantee for checked baggage, introduced on a trial basis in February, will now be an official feature, according to USA Today. “Customer response was positive and our employees are rallying to achieve the 20-minute mark, so it’s here to stay,” Delta spokesman Morgan Durrant said in an e-mail to USA Today’s “Today in the Sky” column.
The carrier will give any flier 2,500 free miles if their luggage doesn’t arrive on the carousel within that timespan on any domestic flight. International flights with a final leg occurring domestically are also eligible. The guarantee applies to flights operated by regional Delta Connection affiliates as well.
Delta said the elapsed time from plane to carousel will be “measured by Delta’s baggage tracking system, where available.”
There are some conditions to get the miles: Customers must be a Delta SkyMiles member in good standing at the time of tardy luggage; the offer is limited to one request per passenger per outbound or return travel; The amount of miles is fixed at 2,500 regardless of the number of checked bags; lost, mishandled, and damaged bags are excluded, as are oversize and overweight bags, and special items.
Fliers must fill out this online form to redeem the miles. The airline will verify eligibility, then award the points.
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